Head of Developer Success

Raleigh, NC

About The Position

What does Dataloop do?

Dataloop is a one-stop-shop for building and deploying powerful AI data pipelines – data labeling, automating data ops, customizing production pipelines, and weaving in the human-in-the-loop for data validation. Our platform and approach eliminates data challenges for companies allowing them to focus their resources on their core business. Our vision is to make machine learning-based systems accessible, affordable and scalable for all.

About the position

Dataloop is hiring for a newly created Head of Developer Success position. The person filling the position will ideally be based in the US and will be part of the Dataloop Customer Success organization reporting directly to the Chief Customer Officer.  Peer groups within the organization include Customer Success, Customer Support, and Professional Services.

As the Head of Developer Success, you will be a strong technical leader with a deep and broad technology background in data management and software engineering that also has a strong skill set that aligns to customer engagement and satisfaction.  You will use your leadership skills to help define the direction for the team, define roles needed, and hire for the organization.  

You will lead the Developer Success team and inspire them to connect with and educate developers working in the Dataloop platform.  

 In this role, you will be responsible for:

  • Working with Product and Growth teams to determine our approach to developing and launching a formal Dataloop Community.
  • Partnering with peer groups in the Customer Success organization as well as in Product, R&D, and Growth to determine the roadmap for what the Developer Success team will build, test, and promote to the Dataloop Community with a focus on the Developer persona.
  • Determining how best to support the needs of the technical members of the Dataloop Community, having the Developer Success team serve as Subject Matter and / or Dataloop Product Domain Experts (SMEs and DPDEs).
  • Working as SMEs and DPDEs in pre and post sales opportunities
  • Partnering with R&D as well as Professional Services to ensure whatever is developed in Developer Success uses the same tools and methods R&D uses.
  • Own the full lifecycle of end-to-end solutions that are meaningful to our customer base - from concept, through research, design, test, and deployment to the Dataloop Community repository.


Requirements

Required Technical skills

  • BS in Computer Science, or commensurate work experience
  • 3 to 5 years of technical leadership and team building / leading experience
  • 3+ years of experience with Python, computer vision and / or natural language processing (NLP)
  • 3+ years hands on experience developing in javascript
  • Experience in relevant frameworks (TensorFlow, torch, onnx, etc)
  • Experience in data management and manipulation
  • Working knowledge of code management tools including branching theory and best practices
  • Extra points for hands-on experience in developing ML algorithms for CV and NLP use cases

Soft skills

  • Excellent written and verbal communication skills
  • Customer centric approach to business and technology
  • Ability to translate technical concepts into business needs
  • Independence and creativity
  • Fast learner 
  • Takes ownership and responsibility for meeting and exceeding expectations
  • Respects individualism while encouraging teamwork


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