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    Resolving "Login Failed"
    • 27 Jan 2022
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    Resolving "Login Failed"

    • Updated On 27 Jan 2022
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    Article Summary

    Status

    Please refer to our status page https://status.dataloop.ai/ to stay updated

    Login Issues

    If you are receiving a "Login failed" error message in our system, make sure that your system clock is set to the correct time and is synced to the global time.

    image.png

    Here are the steps to verify and sync the time:

    Windows 10

    1. Go to Start and select Settings

    Windows10Settings.png

    1. Click on Time & Language

    Windows10Settings2.png

    1. Click on Date & time
    2. Verify Set time automatically is On
    3. Under "Synchronize your clock" click the Sync now button.
    4. Refresh the login tab and try again

    Windows10SettingsDateTime.png

    Windows 7

    1. Click the displayed time in the taskbar and then click Change date and time settings.

    Windows7Settings.jpg

    1. Click the Internet Time tab
    2. Click Change settings
      If you are prompted for an Administrator password or confirmation, type the password or provide confirmation

    Windows7Settings2.png

    1. Make sure that **Synchronize with an Internet time server **is checked.
    2. Make sure the computer is connected to the Internet and click the Update Now button
    3. Click OK
    4. Refresh the login tab and try again

    Windows7Settings3.png

    If the steps above didn't solve your problem please contact us here mentioning that syncing your PC clock didn't solve the problem.

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